Refund and Returns Policy for Savebina
Effective Date: January 7, 2025
At Savebina, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy below. This policy applies to all purchases made through our website www.savebina.com.
1. Returns
1.1 Eligibility for Returns
You have 30 days from the date of receiving your order to return any items for a refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in the same condition that you received it.
- The product must be in its original packaging with all labels and tags intact.
- You must provide proof of purchase (receipt or order number).
1.2 Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods, such as skincare items with a short shelf life or products that have been opened or used.
- Gift cards and downloadable digital products.
- Items marked as non-returnable or final sale at the time of purchase.
2. Refunds
2.1 Processing of Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.
2.2 Refund Amount
Refunds will include the full cost of the item(s) returned, excluding shipping fees. If your item was part of a promotion (e.g., a free gift or discount), the value of the promotion may be deducted from the refund.
2.3 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement. If the refund has not appeared, please contact your bank or credit card company. It may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@savebina.com.
3. Exchanges
3.1 Exchange Policy
If you would like to exchange an item for a different size, color, or product, please return the original item following the instructions above, and place a new order for the desired item. Unfortunately, we are unable to process exchanges directly.
4. Return Shipping
4.1 Return Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving the wrong or defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.
4.2 Return Address
Please send your returns to the following address:
Savebina Returns Department
98 Portage Vlg, Portageville, Missouri (MO)
For more specific return instructions, please contact us directly at info@savebina.com.
5. Damaged or Defective Items
5.1 Reporting Damaged or Defective Items
If you received a damaged or defective product, please contact us within 7 days of receiving your order. We will provide you with a return shipping label for your return and offer a full refund or replacement once we have verified the issue.
6. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at info@savebina.com with your order number and the reason for the return.
- Return Approval: Our customer service team will approve your return and provide you with the necessary instructions.
- Ship the Item Back: Once your return is approved, send the item back to the return address listed above.
- Refund Process: Upon receiving and inspecting the returned item, we will process your refund.
7. Contact Us
If you have any questions or need assistance with a return, please feel free to contact our customer support team:
Email: info@savebina.com
Phone: (573) 379-5992
Website: www.savebina.com
Thank you for choosing Savebina. We appreciate your business and are committed to ensuring that you have a positive shopping experience with us.
This Refund and Returns Policy is designed to ensure that our customers can shop confidently, knowing their satisfaction is our priority.